We have pick up and delivery windows and cannot guarantee an exact time for your pickup or delivery. Our routes are optimized based on location which allows us to keep our costs down and continue to offer free pickup and delivery! Remember that you don’t have to be home for a pickup or delivery. Just need to let us know where you would like us to pickup and deliver your items by logging into your account and adding a note to your profile under the address section (inside the side gate, on the porch, etc.).